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Home > Craft Pedlars - Frequently Asked Questions
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| Frequently Asked Questions
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| Question: To purchase from your retail site, do I need to register?
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| Answer: No, however if you do register on our site it can make your future purchases on our retail site much faster. Registration is quick, easy, and free. To register your free account, click here.
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| Question: What is the minimum amount for a purchase on your retail site?
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| Answer: There is no minimum order.
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| Question: If you don't have an item in stock, do you backorder?
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| Answer: No. However if we are out of an item, is now discontinued. You can try our retail paper mache distibutor http://www.createforless.com/search/results.aspx?txtSearch=craft%20pedlars. They do not have our Bag-Its.
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| Question: How can I contact your company?
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Answer: You may send us an e-mail to: admin@pedlars.com or contact us with the information provided below:
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The Craft Pedlars
1035 Shary Court
Concord, CA 94518
1-925-837-1219 ext 1 (voice mail only) <---[ or ]---> 1-925-837-9619 (Fax)
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| Question: I was wondering how you determine your shipping costs?
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Answer: UPS determines shipping charges - this is not up to us. Some items like our 28" reindeer are very large when it comes to shipping, but they may not weigh much at all and you end up with an oversize charge. This is because UPS charges us by dimensional weight. (please see the illustration below)
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An oversized box will have a surcharge
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1. UPS measures around all four sides of the box. (A)
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2. UPS measures from the top to the bottom (B to C)
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3. UPS then calculates the combined measurements (A + B & C) to equal the dimensional weight for the box.
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4. Anything larger then 84" (30 Lbs.) in dimensional weight accrues a surcharge by UPS shipping standards. The 84" standard only applies to UPS Ground. When you start looking into over-sized boxes in faster shipping methods (i.e. Next Day Air, 2-Day, and 3-Day Select) the rates increase if the shipping dimensions are over the average size of a shoe box. - If you require more information on UPS shipping rates please click here. click here.
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Question: I was wondering why you do not ship U.S. Postal Service?
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| Answer: Our particular postal office in our region will not pick up multiple packages. We have discussed this with our postmaster and, unfortunately, get no results. Also, because we are busy, our staff also cannot wait in line to ship packages at the Post Office. We truly do apologize for this.
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FOR OTHER ANSWERS TO SHIPPING, RETURNS, ETC. PLEASE SEE TERMS & CONDITIONS
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